Our ordering system is highly personalized. We prefer to have a conversation with every customer before they make a purchase to ensure they are selecting the right products for their needs. If you would like to purchase one of our products, please either submit your enquiry via the form provided or send an email to:
marinesales@gn-espace.com for products for marine (yachts, catamarans)
RVsales@gn-espace.com for products for campervan, caravan, leisure/ Recreational Vehicles and canal boats
Due to the specialized nature of our products, we typically avoid working through distributors or retailers. Instead, we prefer direct engagement with our customers, as we believe it allows us to provide a superior service. However, we do offer worldwide delivery in addition to serving customers throughout the UK.
As we hand-build our cookers and ovens to order, please allow 5-6 weeks for production and delivery of your purchase. For accessories only, please allow 2 weeks. Rest assured, we'll keep you informed about the timeframes throughout the process.
We offer worldwide delivery and support, reaching clients across the globe, even in the most remote islands, through a reliable network of logistics companies. Please reach out to us to discover how we can assist you.
The general process for delivery outside of the UK is as follows:
All our goods are shipped directly from the UK, and since we invoice everything exclusive of UK VAT, the only importation charges you would typically incur are the local market VAT equivalent upon importing your goods. There are no other import duties to pay besides the VAT. The carriers we use will inform you of the VAT amount to be paid once your consignment arrives at the final border/Customs. Once this payment is settled, the goods can be customs cleared for onward delivery.
Additionally, we strongly advise customers to proactively contact the carriers to promptly pay the VAT due upon importation. This proactive step can save a significant amount of time and ensure a smooth Customs clearance and quicker onward delivery. Please note that some states may require this process to be handled by a local Customs Broker. Please inquire with your own local import authority if this is required.
Our LPG cookers work with Propane, Butane, and Campingaz. However, you will need to ensure you have the correct gas regulator for the type of gas you choose to use.
All of our induction/electric appliances work on a 230v system. However, as all our induction cookers and hobs are 50/60Hz compatible without modification, should you wish to run these 230v appliances on a 110/120v electrical system, all you will require in addition, is a step-up auto transformer. We recommend a Victron unit for this purpose.
All of our products have been designed with efficiency in mind.
All of our GN Espace cookers and ovens come with a 2-year warranty.
For the majority of American gas pipe work on boats, you will need to adapt to an NPT thread and then to a flare. Any US marine gas engineer should ordinarily carry or be able to acquire the relevant adapter to fit our universal ½ BSP female tapered fitting and also to suit the diameter of your on-board gas pipe work.
We understand the move to electric can seem daunting, but it's a worthwhile process to remove gas from your vehicle or boat, giving you more freedom and flexibility. For advice on starting the transfer and migrating to a new system, visit victronenergy.com
We provide installation instructions for all of our appliances.
For Electric: If you are purchasing an induction or electric cooker, these come with a 6mm cable and must be hardwired into your yacht's or campervan's electrical circuit.
For Gas: If you are purchasing an LPG appliance, we recommend using a registered professional to install your new cooker.
If the LPG hob is working correctly, but the oven is not getting hot enough, and so giving poor cooking performance, we suggest the following.
We factory test each oven and thermostat to ensure they reach the correct working temperature. The oven's gas system is a basic and very reliable design. Although there is a chance that the thermostat can fail, our experience shows that any drop in performance is usually due to a lack of gas feeding the system.
This may be caused by one of the following:
Our experience has also taught us that quite often, the issue is caused by a faulty gas regulator, which is partially blocked and does not supply the stove—and especially the grill—with enough gas to burn. Replacing the gas regulator usually solves the problem. Ensure that it is the correct regulator for the gas type and, importantly, have the gas pressure at the cooker checked.
The correct LPG gas regulator pressures are:
Try these three quick fixes:
Ensure that it is the correct regulator for the gas type and, importantly, have the gas pressure at the cooker checked.
The correct LPG gas regulator pressures are:
Maintaining your stainless steel cooker is essential to keeping it looking great and functioning properly.
Here are some tips to help you maintain your stainless steel products and keep them looking great for years to come:
We prioritise top-quality components and materials for our products, but parts may need replacing over time. To order spare parts, email customersupport@gn-espace.com, and our team will assist you with ordering and delivery. If you have an LPG cooker, we also offer an LPG spare parts kit.